International Patients

We look after patients travelling from abroad at every stage of the visit. A personal team stays with you from the first message to discharge.

What the programme includes

Below are the core elements of the programme. Details are agreed individually after reaching a coordinator.

Airport meet-and-greet

A coordinator meets the flight with a name board and walks you through the green corridor, bypassing queues.

• Greeting at the gate
• Expedited passport control
• Porter and transfer to the clinic
  • Executive car
  • Minibus for the family
  • Separate transport for medical equipment

What to bring

Your passport and the invitation letter are enough — we handle the rest in advance.

Visit plan

1. Send us your medical history and preferred dates
2. We assemble the specialists and prepare a cost estimate
3. We issue an invitation letter for your visa
4. We meet you at the airport and stay with you throughout the stay

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Support team

Every patient is guided by a personal coordinator.

"We want the family to feel at home, not at a hospital." — Head of the international department

Languages supported

Language	Interpretation	Documents
Russian	24/7	yes
Uzbek	24/7	yes
English	9 am – 8 pm	yes
Arabic	on request	yes

What the patient brings

• Passport and insurance policy
• Copies of medical records
• Personal items for the full stay